Our refund policy applies to purchases made directly from Ivorinx's website or authorized platforms. To be eligible for a refund, you must meet the following criteria:
We reserve the right to deny refund requests that do not meet these criteria or are submitted after the specified time frame.
To request a refund, please contact our customer support team at [email protected] with your order details and reason for the refund. Our support team will review your request and determine eligibility based on our refund policy.
If your request is approved, we will process the refund to the original method of payment within 4 business days. Refunds may take additional time to reflect in your account depending on your payment provider's processing time.
Please note that shipping and handling fees are non-refundable, and you are responsible for return shipping costs unless the refund is due to a product defect or error on our part.
Certain products and services are non-refundable and are indicated as such at the time of purchase. Non-refundable items may include:
We do not offer refunds for non-refundable items unless they are defective or not as described.
If you receive a defective or damaged item, please contact us immediately at [email protected] with photos or evidence of the issue. We will assess the situation and provide instructions for returning the item or resolving the issue.
If the defect or damage is confirmed, we will offer a replacement or refund, including return shipping costs. Refunds for defective or damaged items will be processed to the original method of payment within 4 business days.
Please do not return defective or damaged items without contacting us first, as we may require additional information or documentation to process your refund or replacement.
Subscription services are subject to specific refund terms based on the type of subscription and billing cycle. Monthly subscriptions may be eligible for a prorated refund if canceled within 4 days of the billing date.
Annual or long-term subscriptions may be eligible for a partial refund if canceled within 4 days of the initial purchase or renewal date. Refunds for subscription services are processed based on the unused portion of the subscription period.
To cancel a subscription and request a refund, please contact our customer support team with your subscription details and reason for cancellation. Refunds for subscription services are typically processed within 4 business days.
Our refund policy may have exceptions based on specific circumstances or products/services. These exceptions may include:
If an exception applies to your purchase, it will be clearly communicated at the time of purchase or in the product/service description. Please review all terms and conditions before completing your purchase.
If you believe that your refund request has been unfairly denied or processed incorrectly, you may dispute the decision by contacting our customer support team and providing additional information or documentation to support your claim.
We will review refund disputes on a case-by-case basis and strive to reach a fair resolution. Our decision on refund disputes is final and binding, and we may require verification or evidence to support your claim.
If you are still dissatisfied with the outcome of a refund dispute, you may seek further recourse through applicable consumer protection agencies or legal channels.
We reserve the right to update, modify, or revise our refund policy at any time without prior notice. Any changes to the refund policy will be posted on our website, and the revised policy will apply to all future purchases and refund requests.
It is your responsibility to review the refund policy periodically to stay informed about any updates or changes. By continuing to use our website and services after the posting of changes, you agree to the updated refund policy.
If you have any questions about specific changes to the refund policy or how they may affect you, please contact us for clarification.
This refund policy shall be governed by and construed in accordance with the laws without regard to its conflict of law provisions. Any dispute arising out of or relating to this refund policy or your use of our website/services shall be subject to the exclusive jurisdiction of the courts.
If any provision of this refund policy is found to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from this policy without affecting the validity and enforceability of any remaining provisions.
Our failure to enforce any right or provision of this refund policy will not be considered a waiver of those rights. This refund policy constitutes the entire agreement between us regarding refund matters and supersedes any prior agreements or understandings related to refunds.
All refunds will be processed in the original currency of the purchase, unless otherwise specified. We are not responsible for any fluctuations in exchange rates or fees charged by your financial institution during the refund process.
If your original payment was made in a currency different from your refund currency, the refund amount may differ due to exchange rate variations. You may contact your financial institution for information on exchange rates and any associated fees.
We recommend reviewing currency details and potential exchange rate impacts before completing a purchase to avoid any misunderstandings or discrepancies during the refund process.